How long does shipping take?
We aim to process and dispatch orders within 24 hours. Orders received before 2pm will be dispatched same day:
  • FREE Shipping: Mainland UK: 2-3 working days
  • EXPRESS Shipping (£3.99): Next working day delivery

Do you provide Tracking information?
Yes!  Shipping notification will be sent to you including tracking number when your card is dispatched.

Where is my order confirmation?
Please check your email (including Junk or Spam folder) for an automated email confirmation of your order. If you cannot find it please get in contact.

How do i Cancel an order?
Please get in contact soon as possible to prevent your order being shipped. Regrettably we cannot accept cancellations after the product has shipped and is en route to you.  In this situation please contact us for return process.

Item not arrived?
Please give an extra 2 days on top of the expected shipping time, and check the tracking information if provided, before getting in contact. Please also double check the shipping address that you provided.

What if my order arrives faulty or damaged?
If the package or the product is delivered to you damaged, please contact us immediately with photos of the damage.

Do you accept returns?
Yes! We accept customer returns within 30 days of purchase. Please get in contact to if you wish to return a product with a description of the return reason. Return shipping costs are the buyer's responsibility.